--- title: "Supplementary Certificate in Specialized Multimedia Product Sales - José DA COSTA" description: "Post-diploma Supplementary Certificate in Multimedia Product Sales at Saint-Genes La Salle (2003). Intensive 820-hour program combining tech product expertise with specialized sales techniques. Graduated with jury congratulations (16.67/20)." locale: "en" canonical: "https://portfolio.josedacosta.info/en/journey/supplementary-certificate-multimedia-sales" source: "https://portfolio.josedacosta.info/en/journey/supplementary-certificate-multimedia-sales.md" html_source: "https://portfolio.josedacosta.info/en/journey/supplementary-certificate-multimedia-sales" author: "José DA COSTA" type: "journey" slug: "supplementary-certificate-multimedia-sales" generated_at: "2026-04-23T15:46:46.139Z" --- # Supplementary Certificate in Specialized Multimedia Product Sales **Period:** 2001-09-05 - 2002-07-27 **Type:** education **Level:** MC Level IV (current RNCP Level 4) **Honors:** Jury Congratulations - 16.67/20 **Training hours:** 820 hours of training ## Overview Post-diploma Supplementary Certificate in Multimedia Product Sales at Saint-Genes La Salle (2003). Intensive 820-hour program combining tech product expertise with specialized sales techniques. Graduated with jury congratulations (16.67/20). - 820-hour program: tech knowledge + sales techniques - Graduated with jury congratulations at 16.67/20 - Work-study at Pentasonic: server install, network setup, LAN parties ## Competencies (2) - **Specialized Sales Techniques** (confidence 2/5) _(technical)_: Needs discovery, multimedia product knowledge, demonstration, merchandising, commercial communication and sales closing. - **Customer Advisory & Relationship** (confidence 2/5) _(technical)_: Customer needs analysis, tailored advisory, retention, after-sales service, and commercial practice compliance with consumer rights. ## Curriculum ### Block 1 - Sales Techniques and Customer Relations - **Multimedia Product Sales Techniques** _Topics:_ Customer reception and engagement, Needs and purchase motivation discovery, Multimedia product argumentation and demonstration, Objection handling and sales closing, Upselling and cross-selling, After-sales follow-up and customer retention - **Sales Floor Management** _Topics:_ Shelving and merchandising of multimedia products, Inventory management and restocking, Commercial promotions and events, Regulations for technology product sales ### Block 2 - Multimedia Product Technology - **Computing and Multimedia Environment** _Topics:_ Computer architecture and peripherals, Operating systems (Windows, Mac OS), Office and multimedia software, Home networks and Internet connectivity, Data storage technologies, Multimedia formats and media (CD, DVD, MP3) - **Audiovisual and Digital Entertainment Equipment** _Topics:_ Video game consoles and accessories, Digital cameras and camcorders, Multimedia players and burners, Home cinema and audio systems, Mobile phones and PDAs, Accessories and connectors ### Block 3 - Professional Environment - **Economic and Legal Environment** _Topics:_ Consumer law and warranties, Distance selling regulations, Personal data protection, Intellectual property and digital rights - **Work Placement (12 weeks)** _Topics:_ Professional immersion (specialized retailers, multimedia stores), Hands-on practice of sales techniques for technology products, Observation and participation in commercial operations ## Diploma Rename **Current Name:** Professional Title: Connected Home Equipment Sales Advisor **Current Option:** RNCP Professional Certification **Description:** The Supplementary Certificate in Specialized Multimedia Product Sales, created in 1997, was abolished in 2005 due to the rapid evolution of multimedia technologies and digital convergence. The profession evolved into the professional title "Connected Home Equipment Sales Advisor," which now encompasses connected devices, home automation, and smart home solutions in addition to traditional multimedia products. **Original Name:** MC Specialized Multimedia Product Sales **Original Option:** Post-BEP/CAP Specialization (Level IV) **Pedagogy Vision:** The Supplementary Certificate in Specialized Multimedia Product Sales at Saint-Genes La Salle offered an intensive **820-hour training program combining technical expertise and commercial skills**. Students developed a unique dual competency: **mastering emerging multimedia technologies (computing, audiovisual, video games, Internet) while acquiring specialized sales techniques**. The training relied on hands-on scenarios - live product demonstrations, sales simulations, and equipment installation and configuration in front of customers. A 12-week work placement in professional settings (specialized retailers, multimedia stores) provided direct immersion in technology product commerce, enabling students to develop both product expertise and commercial acumen through direct customer interaction. The Lasallian educational framework, centered on individual guidance and supportive learning, fostered each student's personal growth and professional autonomy. **Presentation:** **Ensemble scolaire Saint-Genes La Salle Bordeaux** is a prestigious **Lasallian educational institution** founded in 1840, located in the heart of Bordeaux at 160 rue de Saint-Genes. Recognized as one of the finest schools in Bordeaux, it **consistently ranks #1 among Bordeaux high schools** in national rankings (L'Internaute, Le Figaro Etudiant, SchoolScore), achieving a 100% baccalaureate pass rate with over 90% of students earning honors. With a **Social Position Index (IPS) of 148.5**, well above the national average, Saint-Genes La Salle provides an academic environment of excellence distinguished by the quality of its mentorship and the diversity of its programs. The institution, welcoming students from kindergarten through higher education, offers both general and vocational high school tracks, enabling each student profile to find an excellence pathway tailored to their aptitudes and ambitions. ## Rankings ### National high school rankings 2024-2025 (general and vocational tracks) - Observation: Bouger a Bordeaux 2025 - 100% baccalaureate pass rate, 92% honors, 27% highest honors - Rank: 1 - Specialty: Saint-Genes La Salle High School - Bordeaux ranking (general track) - Url: https://www.bougerabordeaux.com/actu/le-classement-des-meilleurs-lycees-de-bordeaux-en-2025/ - Observation: Local ranking 2025 - 100% pass rate, 92% honors, 248 candidates - Rank: 115 - Specialty: Saint-Genes La Salle High School - National ranking (general track) - Url: https://www.bougerabordeaux.com/actu/le-classement-des-meilleurs-lycees-de-bordeaux-en-2025/ - Observation: SchoolScore 2025 - Score 80.9/100, IPS 148.5, 100% pass rate - Rank: 102 - Specialty: Saint-Genes La Salle Private School - National ranking of private high schools - Url: https://schoolscore.io/fr/ecole/0331493U-lycee-prive-saint-genes-la-salle ## Internships **Position:** MCVM Work-Study Program **Organization:** PENTASONIC PENTA 33 - 33700 Merignac **Period:** 10/08/2001 - 05/24/2002 **Duration:** 525 h **Activities:** Server installation and configuration, network setup, multimedia product sales, LAN party organization, router configuration, Linux and Windows server configuration, user training, NAS configuration. 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