---
title: "Customer Advisory & Relationship - José DA COSTA"
description: "Customer needs analysis, tailored advisory, retention, after-sales service, and commercial practice compliance with consumer rights."
locale: "en"
canonical: "https://portfolio.josedacosta.info/en/skills/customer-advisory-relationship"
source: "https://portfolio.josedacosta.info/en/skills/customer-advisory-relationship.md"
html_source: "https://portfolio.josedacosta.info/en/skills/customer-advisory-relationship"
author: "José DA COSTA"
type: "skill"
slug: "customer-advisory-relationship"
generated_at: "2026-04-23T15:45:23.537Z"
---

# Customer Advisory & Relationship

**Soft competency** - mc-vendeur-produits-multimedia (MC) - Developing

## Competency description

Customer needs analysis, tailored advisory, retention, after-sales service, and commercial practice compliance with consumer rights.

## Personal Confidence

**Developing** - 2/5

Scale: 1. Foundational · 2. Developing · 3. Proficient · 4. Advanced · 5. Expert

This reflects my personal confidence in applying this competency in real-world professional situations, based on hands-on experience, continuous learning, and practical outcomes.

## Details

- Domain: Soft skill (interpersonal)
- Source: mc-vendeur-produits-multimedia (MC)
- Confidence level: 2/5 (Developing)
- Category: communication

## Progression across journey

This skill was developed across 2 different journey items.

- **1997** - [bep-icef](https://portfolio.josedacosta.info/en/journey/bep-icef.md) (education) - Confidence: 1/5
- **2001** - [mc-vendeur-produits-multimedia](https://portfolio.josedacosta.info/en/journey/mc-vendeur-produits-multimedia.md) (education) - Confidence: 2/5

## Related curriculum topics

- **Multimedia Product Sales Techniques** (Block 1 - Sales Techniques and Customer Relations): Customer reception and engagement, After-sales follow-up and customer retention

## Broader curriculum context

Other modules from the same training program that provide complementary context:

- **Sales Floor Management** (Block 1 - Sales Techniques and Customer Relations): Shelving and merchandising of multimedia products, Inventory management and restocking, Commercial promotions and events, Regulations for technology product sales
- **Computing and Multimedia Environment** (Block 2 - Multimedia Product Technology): Computer architecture and peripherals, Operating systems (Windows, Mac OS), Office and multimedia software, Home networks and Internet connectivity, Data storage technologies
- **Audiovisual and Digital Entertainment Equipment** (Block 2 - Multimedia Product Technology): Video game consoles and accessories, Digital cameras and camcorders, Multimedia players and burners, Home cinema and audio systems, Mobile phones and PDAs
- **Economic and Legal Environment** (Block 3 - Professional Environment): Consumer law and warranties, Distance selling regulations, Personal data protection, Intellectual property and digital rights
- **Work Placement (12 weeks)** (Block 3 - Professional Environment): Professional immersion (specialized retailers, multimedia stores), Hands-on practice of sales techniques for technology products, Observation and participation in commercial operations

## Other technical competencies from the same diploma

- [Specialized Sales Techniques](https://portfolio.josedacosta.info/en/skills/specialized-sales-techniques.md) - Needs discovery, multimedia product knowledge, demonstration, merchandising, commercial communication and sales closing.

## Acquired during: Supplementary Certificate in Specialized Multimedia Product Sales

Post-diploma Supplementary Certificate in Multimedia Product Sales at Saint-Genes La Salle (2003). Intensive 820-hour program combining tech product expertise with specialized sales techniques. Graduated with jury congratulations (16.67/20).

[See full journey entry](https://portfolio.josedacosta.info/en/journey/mc-vendeur-produits-multimedia.md)

Full interactive page with navigation: https://portfolio.josedacosta.info/en/skills/customer-advisory-relationship