Soft SkillMCDeveloping
Customer Advisory & Needs Analysis
Competency Description
Welcome, listen to, and guide customers in choosing multimedia solutions suited to their needs and budget.
Personal Confidence
Developing2/5
FoundationalDevelopingProficientAdvancedExpert
This reflects my personal confidence in applying this competency in real-world professional situations, based on hands-on experience, continuous learning, and practical outcomes.
Related Courses in MC Program
MC Multimedia Product Sales program modules covering this competency
Block 1 - Sales Techniques and Customer Relations
Multimedia Product Sales Techniques
Customer reception and engagementNeeds and purchase motivation discoveryMultimedia product argumentation and demonstrationAfter-sales follow-up and customer retention
Block 1 - Sales Techniques and Customer Relations
Sales Floor Management
Shelving and merchandising of multimedia products
Block 2 - Multimedia Product Technology
Computing and Multimedia Environment
Office and multimedia softwareMultimedia formats and media (CD, DVD, MP3)
Block 2 - Multimedia Product Technology
Audiovisual and Digital Entertainment Equipment
Multimedia players and burners
Block 3 - Professional Environment
Work Placement (12 weeks)
Professional immersion (specialized retailers, multimedia stores)
Source Program
Other MC Soft Skills