Soft SkillBTSDeveloping
User Communication and Technical Support
Competency Description
Communicate effectively with non-technical users, translating complex IT concepts into accessible language and providing quality end-user support.
Personal Confidence
Developing2/5
FoundationalDevelopingProficientAdvancedExpert
This reflects my personal confidence in applying this competency in real-world professional situations, based on hands-on experience, continuous learning, and practical outcomes.
Progression across journey
This skill was developed across 3 different journey items
Related Courses in BTS Program
BTS program modules covering this competency
Block 1 - Support and Provision of IT Services (Common Core)
User Support and Incident Resolution
Remote support and interventionUser satisfaction management
Block 1 - Support and Provision of IT Services (Common Core)
Project Participation and Web Presence
Technical and user documentation
Block 2 - Infrastructure, Systems and Network Solutions (SISR / ex-ARLE)
Scripting and Automation
Automated user provisioning
Block 3 - Cybersecurity of IT Services
Cybersecurity Fundamentals
User awareness and security training
Block 4 - Transversal Training
General Culture and Expression
Written and oral communication
Block 4 - Transversal Training
English for IT
Technical documentation readingProfessional oral communication
Source Program