Technical SkillMCFoundational
After-Sales Service & Customer Retention
Competency Description
Provide after-sales support, handle product returns and warranty claims, and implement customer retention strategies.
Personal Confidence
Foundational1/5
FoundationalDevelopingProficientAdvancedExpert
This reflects my personal confidence in applying this competency in real-world professional situations, based on hands-on experience, continuous learning, and practical outcomes.
Related Courses in MC Program
MC Multimedia Product Sales program modules covering this competency
Block 1 - Sales Techniques and Customer Relations
Multimedia Product Sales Techniques
Customer reception and engagementMultimedia product argumentation and demonstrationAfter-sales follow-up and customer retention
Block 1 - Sales Techniques and Customer Relations
Sales Floor Management
Shelving and merchandising of multimedia productsRegulations for technology product sales
Block 3 - Professional Environment
Work Placement (12 weeks)
Hands-on practice of sales techniques for technology products
Source Program